At Kenya National Qualifications Authority, your privacy is a top priority. We are committed to protecting
and respecting your privacy. This Privacy Notice
(together with any other documents referred to herein) sets out the basis on which the personal data collected
or that you provide to Us, will be processed by Us in connection with Our Alignment and Validation processes. Please read the
following carefully to understand Our views and practices regarding your personal data and how We will treat
We appreciate that you put your trust in us when you provide us with your information and we do not take this
We do not compromise with your privacy. We design all of our products and services with your privacy in mind.
experts from various fields, including legal, security, engineering, product design and others to make sure
decision is taken without respect for your privacy.
We strive to be transparent in the way we process your data. Because we use many of the same online services
you do, we
know that insufficient information and overly complicated language are common issues in privacy policies. We
you to read our policies and understand our privacy practices!
We work hard to keep your information secure. We have teams dedicated to keeping your data safe and secure. We
constantly update our security practices and invest in our security efforts to enhance the safety of your
Welcome to KNQA's Policy. Thank you for taking the time to read it.
We appreciate that you trust us with your information and we intend to always keep that trust. This starts
sure you understand the information we collect, why we collect it, how it is used and your choices regarding
information. This Policy describes our:
Qualifications Authority. For simplicity, we refer
Policy on all applicable services.
policy, then that
What information do we collect
We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when registering at the Services
interest in obtaining information about us or our products and services, when participating in activities
Services or otherwise contacting us.
You choose to give us certain information when using our services. This includes:
When you create an account, you provide us with at least your login credentials, as well as some basic
for you to submit your application and for us to process your application such as Identification
documents, Academic Qualifications etc.
When you complete your profile, you can share with us additional information, such as details on your
copies of your certificates.
To add certain content,
Some of the information you choose to
provide us may be considered “special” or “sensitive” in certain jurisdictions, for example your
identification number and document or your contact details.
By choosing to provide this information, you consent to our
processing of that information.
When you subscribe to a paid service or make a payment directly from us, you provide us or our payment
service provider with information, such as your debit or credit card number or
other financial information.
If you contact our customer care team, we collect the information you give us during the interaction.
monitor or record these interactions for training purposes and to ensure a high quality of service.
All personal information that you provide to us must be true, complete and
accurate, and you must
notify us of any
changes to such personal information.
Information automatically collected
Some information — such as IP address and/or browser and device characteristics — is collected
when you visit our Services.
We automatically collect certain information when you visit, use or navigate the Services. This
information does not
reveal your specific identity (like your name or contact information) but may include device and usage
as your IP address, browser and device characteristics, operating system, language preferences, referring
name, country, location, information about how and when you use our Services and other technical
information is primarily needed to maintain the security and operation of our Services, and for our
and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
Online Identifiers. We collect devices; applications; tools and protocols, such as IP (Internet Protocol)
cookie identifiers, or others such as the ones used for analytics and marketing; Radio Frequency
tags; device's geolocation; and other similar data.
Information collected from other sources
We may collect limited data from public databases, marketing partners, and other outside sources.
We may obtain information about you from other sources, such as public databases, joint marketing
partners, as well as
from other third parties. Examples of the information we receive from other sources include: social media
information and search results and links, including paid listings (such as sponsored links). We will
inform you about
the source of information and the type of information and the type of information we have collected about
you within a
reasonable period after obtaining the personal data, but at the latest within one month.
How do we use your information
We process your information specifically for purposes based on processing your applications and the
fulfillment of our
you, compliance with our legal obligations, and/or your consent.
We use the information we collect or receive:
- To facilitate account creation and logon process. If you choose to link your account with us to a
(such as your Google or Facebook account), we use the information you allowed us to collect from those
facilitate account creation and logon process for the performance of the contract.
- To process your application
- To send administrative information to you. We may use your personal information to send you
service and new
feature information and/or information about changes to our terms, conditions, and policies.
- Fulfill and manage your orders. We may use your information to fulfill and manage your orders,
exchanges made through the Services.
- To post testimonials. We post testimonials on our Services that may contain personal information.
testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or
testimonial, please contact us at email@example.com and be sure to include your name, testimonial
- Request Feedback. We may use your information to request feedback and to contact you about your use
- To protect our Services. We may use your information as part of our efforts to keep our Services
example, for fraud monitoring and prevention).
- To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.
- To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we
need to inspect
the data we hold to determine how to respond.
- To manage user accounts. We may use your information for the purposes of managing our account and
- To deliver services to the user. We may use your information to provide you with the requested
- To respond to user inquiries/offer support to users. We may use your information to respond to your
solve any potential issues you might have with the use of our Services
Will your information be shared with anyone?
We only share information with your consent, to comply with laws, to provide you with services, to
protect your rights,
or to fulfill business obligations.
We may process or share data based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your
personal information for a
- Legitimate Interests: We may process your data when it is reasonably necessary to
achieve our legitimate business
- Performance of a Contract: Where we have entered into a contract with you, we may
process your personal information to
fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to
do so in order to comply with
applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in
response to a
court order or a subpoena (including in response to public authorities to meet national security or law
- Vital Interests: We may disclose your information where we believe it is necessary
to investigate, prevent, or take
action regarding potential violations of our policies, suspected fraud, situations involving potential
threats to the
safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Specific information about how we use such technologies and how you can refuse certain cookies is set out
How long do we keep your information?
unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in
policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other
requirements). No purpose in this policy will require us keeping your personal information for longer than
1 year past
the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either
anonymize it, or, if this is not possible (for example, because your personal information has been stored
archives), then we will securely store your personal information and isolate it from any further
deletion is possible.
How do we keep your information safe?
We aim to protect your personal information through a system of organizational and technical security
We have implemented appropriate technical and organizational security measures designed to protect the
security of any
personal information we process. However, please also remember that we cannot guarantee that the internet
itself is 100%
secure. Although we will do our best to protect your personal information, transmission of personal
information to and
from our Services is at your own risk. You should only access the services within a secure environment.
What are your privacy rights?
You may review, change, or terminate your account at any time.
If you would at any time like to review or change the information in your account or terminate your
account, you can:
■ Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information
from our active
databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems,
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer,
you can usually
choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or
this could affect certain features or services of our Services.
A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal
information. You will be notified about data breaches when KNQA believes you are likely to be at risk or
For example, a data breach may be likely to result in serious financial harm or harm to your mental or
well-being. In the event that KNQA becomes aware of a security breach which has resulted or may result in
access, use or disclosure of personal information KNQA will promptly investigate the matter and notify the
Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data
unlikely to result in a risk to the rights and freedoms of natural persons.
Contorls for "DO-NOT-TRACK FEATURES"
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track
(“DNT”) feature or
setting you can activate to signal your privacy preference not to have data about your online browsing
monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has
As such, we do not currently respond to DNT browser signals or any other mechanism that automatically
choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the
future, we will
Yes, we will update this policy as necessary to stay compliant with relevant laws.
and the updated version will be effective as soon as it is accessible. If we make material changes to this
policy, we may notify you either by prominently posting a notice of such changes or by directly sending
How can you contact us about this policy?
If you have questions or comments about this policy, you may email us at
firstname.lastname@example.org or by post to:
Kenya National Qualification
NACOSTI Building,4th Floor,
Off Waiyaki Way, Upper Kabete,
P.O Box 72635-00200,Nairobi, Kenya